Alicen Burgess
Director of Client Relations
Alicen Burgess serves as Director of Client Relations at Oliver Bell Group, where she oversees client communications, intake operations, case coordination, referral management, and administrative functions. With a background spanning client services, business management, and human services, she plays a key role in ensuring clients receive responsive support and guidance throughout the legal process.
Prior to joining Oliver Bell Group, Alicen held leadership and management positions focused on team development, customer experience, and operational efficiency. Her diverse professional background has provided her with extensive experience in relationship management, problem-solving, and organizational leadership.
Alicen holds a Bachelor’s Degree in Business with a minor in Psychology and is certified in Business Management, Marketing, and Technology. She is recognized for her ability to build strong client relationships, streamline processes, and improve communication between clients and legal teams.
One of her most notable accomplishments has been developing client-focused systems and initiatives that enhance both the client experience and internal team collaboration. She also oversees the firm’s intake process, helping ensure prospective clients receive timely communication, compassionate support, and a seamless introduction to the firm. Her ability to combine empathy, organization, and strategic thinking allows her to effectively support clients while helping the firm operate efficiently.